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Frequently asked questions

Questions you may have.

General

What is Service-as-Software?

Software that delivers a service end to end through AI agents. You don't buy a tool; you get the outcome.

How is it different from off-the-shelf SaaS?

SaaS gives everyone the same tool and your team does the work. We build a platform tailored to your service, where agents do the work.

Which industries do you work with?

We are not limited to one industry; we can work in any field where a service is delivered.

Who do you work with?

Established SMEs, enterprises and startups.

Process

How does it start?

With a discovery call. Then you write your vision down in a short product vision document.

What is a product vision document?

A short document where you describe what you want in your own words. It is not a technical requirements list.

Can agents take over everything?

Not always, and we say so upfront. Together we decide what agents can take over and what stays with your experts.

How long does it take?

We hold the first call right away. After we receive your product vision document, we present the features within 1 week, and design takes 1 week. Delivery takes 2 to 4 months depending on the project.

Pricing

How does pricing work?

Mostly per project. For high-volume work it can also be usage-based.

Ownership and security

Who owns the platform?

You do. The platform is entirely yours.

Is our data safe?

We can deploy the platform on your own servers (on-premise) or in a secure cloud environment. Our guardrails keep agents working only within defined boundaries.

How much of your service can become software?

Let's find out together in one call.

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